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Shipping Policy

OFFERING FREE TRACKED WORLDWIDE SHIPPING

Shipping Time

We have two different fulfillment centers in the United States and China. After your order is complete, it takes us 1-2 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest location, we will ship your order from our main fulfillment center in China where we stock a large quantity and style of the products. 

We use SF Express, China Post, CJ Packet, USPS, UPS, or FedEx to ship our order based on your location and available inventory.

Our delivery will take 7-18 days on average. However please expect 2-4 weeks of delivery (Due to the COVID-19 situation) although we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order.

Reference for shipping to your country

Country Shipping Time
United States 7-15 business days
United Kingdom 7-12 business days
Australia & New Zealand 6-15 business days
Canada 7-25 business days
Western Europe 10-25 business days
Rest of the World 10-35 business days

 

Tracking

Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can track your order at your country’s post website or https://hyperluxer.com/pages/track-order

Wrong address

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided the wrong shipping address.

In previous transactions, we have encountered many fraudulent transactions and were judged to lose by the Payment Gateway. After the transaction is completed, helping you change the shipping address will make us unprotected, so we cannot help you change the address that is different from the order. Unless you have filled in a few letters incorrectly. Thanks for understanding

So what's the solution?
1. Your order has not been sent out, please cancel the order before 12 am on the same day or contact us to help you change the shipping address ASAP.
2. The order is shipping to your address, then you can only wait for the delivery of the goods and then return those items to us and get your refund.
3. Do nothing. You only need to receive our package at the delivery address you filled in

Lost or stolen package

We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team.

Note for taxes

For most of the countries, our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

If you have any further questions, please contact our customer services at service@hyperluxer.com

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